Privacy Policy

Introduction

kalibrena ("we," "us," or "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website, engage with our AI consulting services, or communicate with our team.

This policy applies to all personal information collected through our website at https://kalibrena.pro, through direct communication such as email or phone, and through any forms or workshops we conduct.

If you have any questions about this policy, you can reach our data protection team at [email protected].

Information We Collect

We collect personal data that you provide to us directly, as well as certain information gathered through your interaction with our website. The types of data we may collect include:

Information you provide: When you fill out our contact form, request a consultation, or participate in one of our workshops, we may collect your name, email address, phone number, company name, job title, and any details you include in your message.

Information collected through technology: When you visit our website, we may collect data such as your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data is gathered through cookies and similar technologies, as described in our Cookie Policy.

Information from third parties: In some cases, we may receive information about you from business partners, referral sources, or publicly available databases, but only to the extent that this is lawful and relevant to our services.

Legal Basis for Processing

We process your personal data under one or more of the following legal bases, in line with Malaysia's Personal Data Protection Act 2010 (PDPA):

Consent: Where you have given clear consent — for example, by submitting a contact form or opting in to receive communications from us.

Contractual necessity: Where processing is required to deliver services you have requested or to fulfil our obligations under an agreement with you.

Legitimate interests: Where we have a reasonable business interest, such as improving our website, analysing service usage patterns, or maintaining security — provided these interests do not override your rights and freedoms.

How We Use Your Information

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide the AI services you request, including supply chain optimization, image recognition model training, and project scoping workshops. To communicate with you regarding project updates, scheduling, and deliverables. To improve and maintain our website, including analysing traffic patterns and identifying technical issues.

We may also use your contact details to send occasional updates about our services, but only where you have opted in. You can unsubscribe at any time by contacting us directly or following the unsubscribe instructions in our communications.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Data Sharing and Third Parties

We may share your personal information with trusted third parties who assist in operating our website and delivering our services. These may include hosting providers, analytics platforms (such as Google Analytics), and email service providers. Each third party is required to handle your data in accordance with applicable privacy laws and only for the purposes we specify.

We may also disclose personal data where required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect our rights, safety, or property.

We do not transfer personal data outside of Malaysia without appropriate safeguards, unless you provide informed consent or the transfer is necessary for the performance of a contract.

Data Protection Measures

We take the security of your personal data seriously. We implement a range of technical and organisational measures to protect against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), secure server infrastructure, access controls limiting data access to authorised personnel, and regular reviews of our security practices.

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. Should a data breach occur that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with PDPA requirements.

Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. For full details about the types of cookies we use, how to manage your preferences, and how to disable them, please see our Cookie Policy.

Data Retention

We retain personal data only for as long as is necessary for the purposes described in this policy. The specific retention period depends on the nature of the data and the context of our relationship with you.

Contact form submissions and enquiry records are typically retained for up to 24 months after the last communication. Project-related data may be retained for up to 36 months following project completion for reference and quality assurance. Analytics data is retained in aggregated, anonymised form and does not identify individuals. Once data is no longer needed, it is securely deleted or anonymised.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to correction: You may request that we correct any inaccurate or incomplete data.

Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to prevent processing: In certain circumstances, you may object to the processing of your personal data where it causes or is likely to cause damage or distress.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within 21 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

Third-Party Links

Our website may contain links to external websites or services operated by third parties. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

Children's Privacy

Our services are intended for business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

For complaints regarding personal data handling, you may also contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.